Prepare for BPO interviews and the Versant test with practical English speaking sets. Build real-world communication skills for call centers, help desks, and business process roles.
✅Why English Matters in the BPO Industry
In the BPO sector, strong English communication is more than a bonus—it's essential. Whether you're answering a customer call, guiding someone through technical steps, or sending a formal report, how you speak affects how you're perceived.
Top BPO employers expect:
- Clear and polite spoken English
- Fast, accurate listening and responses
- Empathy and professionalism under pressure
- Confidence handling a wide range of callers
- High scores on spoken English tests like the Versant Listening and Speaking test
With Kōjō Communication Academy, you can improve these skills with practice sets relevant to real BPO communication scenarios.
🎯Choose Your Focus Area
🔹BPO - Customer Service English
Handle calls. Calm complaints. Communicate clearly.
Practice polite and effective communication in typical customer service scenarios. Great for those preparing for inbound or outbound voice roles.
- Focus: Call handling, complaint management, service recovery
- Example tasks: Refund requests, wrong orders, delivery delays
- Skills: Empathy, tone control, fast listening, conflict de-escalation
🔹BPO - Technical Support English
Explain complex issues simply and professionally.
For roles involving troubleshooting, system walk-throughs, or device support, this set trains you to explain clearly, ask good questions, and reassure the user.
- Focus: Troubleshooting, diagnostics, giving instructions
- Example tasks: App errors, login issues, device setup
- Skills: Simplified explanation, guided problem-solving, clarity under pressure
🔹BPO - Business Process English (Back Office)
Polish your professional English for non-voice roles.
Strengthen your business writing and process-following communication. Perfect for roles in finance, HR, logistics, or data handling.
- Focus: Report writing, process documentation, formal emails
- Example tasks: Status updates, report clarification, internal queries
- Skills: Business tone, accurate communication, formal phrasing
🧪Practice Sets Aligned with the Versant Listening and Speaking Test
Each practice set is designed to support the Versant Listening and Speaking Test. You'll build fluency, response time, and active listening skills—just like what Versant measures.
Relevant sections:
- Part B – Sentence repetition
- Part C – Listening to conversations and answering questions
- Part D – Understanding longer speech
- Part E – Retelling a short story
- Part F – Responding fluently to real-world questions
🚀Get Started with BPO English
Whether you're preparing for an interview, an internal promotion, or just want to speak more confidently in your role, Kōjō Communication Academy's BPO sets give you practical, test-aligned training.
Sign up today to access our full library of practice content designed for BPO professionals.